What is the Hearing Mantra Return Policy?
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the case of Hearing Aids company box should not be open from your end. It must be in sealed condition.
We can accept returns of products and accessories if you return the product without opening the company box that you received from our side.
However if the product which you receive is in a “Damaged/Defective/Broken” condition we can rectify and send the same. You have proper videography of box opening. Without Video graphy of opening box, we will not return it.
How to Raise a Dispute for an Order
If you have a problem and would like to return an item, we will review the matter and honour the return within 5 days from the time of delivery.
If we find your reason for returning the items genuine, we will only then accept the returned items. We will confirm this via email. You have to send the item back to Hearing Mantra’s official address, which is mentioned below, at your expense.
Return Address: Basement Kisan Tower, Opp Pillar No.215 of Sec-34 Metro Station, Next to Hoshiyarpur, Main Gate, Sector 51, Noida, Uttar Pradesh 201301
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 bank working days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hearingmantra.com.
What is the estimated delivery time?
The estimated time of delivery is within 7–10 working days depends on distance.
We try to process all deliveries through reputed courier companies like Blue Dart, DTDC, DHL and FedEx. In some cases where the pin code or zip code is not serviceable by these courier companies, we use Indian Speed Post or other applicable agencies for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
